Returns & Exchanges
At E-liquids UK Online Vape Shop, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for unopened and unused items. If you receive a faulty device or the wrong product, our dedicated support team is here to ensure a quick and easy resolution.
Initiate Your Return
Contact our customer service team via email or our online portal within 14 days of receipt to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your items in their original packaging, ensuring all seals are intact for e-liquids and coils, and clearly mark the RMA number on the outside.
Ship the Items
Send your return back to our UK warehouse using a tracked shipping service to ensure safe arrival and to provide proof of postage.
Inspection and Refund
Once our quality control team inspects the returned goods, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing